HVAC vibration
ACME Facilities - critical
NexoDesk Field Service Operations Platform
Dirige servicio tecnico B2B desde el ticket hasta la aceptacion del cliente
Coordina tecnicos, protege SLAs, controla recambios, genera presupuestos y mantiene informado al cliente desde una unica plataforma operativa.
Field command center
Dispatch board
SLA activeTriage
Generator response
ACME Facilities - high
Freezer preventive
Iberia Cold Chain - medium
SLA
67%
compliance today
Inventario
2
parts at risk
Mobile field service
3
offline queue events
SLA
response and resolution clocks
Dispatch
technician route and workload
Inventory
parts, vans and reservations
Portal
customer status and approvals
A service lifecycle built for technical operations.
NexoDesk follows the real operational path: from incoming ticket to SLA classification, technician visit, customer acceptance and controlled re-open.
01
Intake
02
Triage
03
SLA
04
Assignment
05
Dispatch
06
Visit
07
Resolution
08
Customer acceptance
09
Re-open
Vertical modules for field service operations.
Ticket/work order
Intake, triage, SLA clock, assignment, dispatch, visit, resolution, customer acceptance and re-open.
Contracts/SLA
Customer contracts, service windows, included assets, response targets, penalty mock and renewals.
Field technician
Daily route, checklist, parts used, photo evidence mock, signature mock and offline queue.
Inventory
Parts, warehouses, van stock, reservations, replenishment and stock movements.
Quotes/invoices mock
Quote from work order, approval state, invoice mock and CSV/JSON/PDF mock exports.
Customer portal
Tickets, work order status, quotes, asset history and documents.
Manager dashboard
SLA compliance, productivity, first-time fix, backlog, mock profitability and inventory risk.
Manager visibility for service margins and risk.
Managers see SLA compliance, technician productivity, first-time fix rate, open backlog, mock contract profitability and inventory risk before the day slips.
Operaciones
Tecnicos
SLA
Portal cliente
Inventario
Reporting
Mobile field service
International field-service demos are ready.
Product positioning copy is available for en, es, fr, pt-BR, de, it, ar, zh-Hans, hi and id, so the public site can be localized without changing the operational model.